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Welcome to the Whitewash City Frequently Asked Questions Page! We haven't been asked a lot of questions about Whitewash City over the last five years since most people are very pleased with the product line. However, a few questions have come up, especially at conventions when people can see the whole display of models before them.

If you have any questions about Whitewash City, send them to: Eric Hotz
Have a suggestion or comments to about Whitewash City? Just go to: eMail Form.



The models can't be strong if they are made of paper, right?
Whitewash City models can end up being stronger than resin. Resin is brittle, whereas the card stock is flexible. If you use 80lb or heavier card stock, the models end up being very durable. I use 110lb paper, which is fully capable of being run through your printer for all my model construction. I usually get a 20lb or a 24lb laser printout, and then I spray mount the printout onto the 110lb card, and then I make my models from this. Using this technique gives you very durable models, but even if you print directly onto card stock, you will end up with durable models. A number of people spray mount their printouts onto foam core or plastic sheeting, which gives an even stronger end product.

If I order the Full Set, is postage FREE?
Yes. The Full Set is shipped on CD to any destination that has postal service world wide for FREE. The cost of the CD and postage is included in the price. In fact, if your order is $15.99 or more, it can be placed onto CD and shipped worldwide at no extra cost to you.

Can I have the Full Set sent as an email attachment rather than on CD?
Yes. There are over 50 files with the current Full Set, but if you want the files sent via email attachment we will do it for you. We get quite a few requests for this. Not a problem.

Are Whitewash City CDs Mac or PC Formatted?
Our CD software swears we are burning to both PC and Mac, but since Mac computers can read PC formatted CD's, this is a non-issue.

Where did the idea of Add-On Kits come from?
We invented it (as far as we know). We tried to come out with a product that we would like to have had, but was not available out there. Add-On Kits adds a new level of versatility to the product that, if we were customers, would love to have. It therefore just seemed like a natural thing to create.

Where did the name, Whitewash City come from?
It was created over 20 years ago when we built our first wild west town. We started with a stack of white card-stock and drew all the artwork by hand using black felt tip pens. The original Whitewash City comprised around 40 buildings. Once complete, someone said that it looks like the town was whitewashed and the name stuck. A few of the original models survive, although most did not. In the near future, we will be uploading a few images of the original models to show in comparison to the new models -- there is quite a contrast.

Is there a minimum order?
No. Order as many or as few as you like. We have had customers just order one PDF model file, although many return to order more once they have built the first. It's kind of addictive.

Where do all the model references come from?
Mostly from historical sources. We are lucky in this part of Canada because there are many old west style buildings, from between 1858 and 1910 still around. Many are within walking distance of where we reside. Usually, once or twice a year we go on a short camping trip to the interior of this province (British Columbia) and take a long a camera, a tape measure, and a note book, and just make records of everything we can find. It's surprising what you can find in this part of the country. The southern portion of our province was cattle and gold country during the Old West period, starting in 1858, and still contains a wide variety of surviving period buildings. We are also lucky because there are also several open air museums which include whole towns, forts and settlements with authentic rebuilt/repaired surviving period buildings. A number of individuals from these museums have helped us out with research, but one actually did threaten us with a lawsuit if we used any of their museum buildings in the Whitewash City series.

Why do my miniatures look small next to the finished building models? (1)
Whitewash City are 30mm (1/64th) scale building models that are taken from authentic/historical sources. Many Old West buildings were not large buildings because large buildings were harder to heat in winter and cost more to build for the pioneer who had to purchase hand cut planks in areas where wood was scarce. Many Whitewash City models are quite large buildings.

Why do my miniatures look small next to the finished building models? (2)
What scale are your miniatures? Whitewash City buildings are 30mm (1/64th) scale and this is precise and consistent throughout Whitewash City model series. If you using 28mm or 30mm miniatures with very thick bases, you are changing the height of your miniatures. Since most miniatures are 28mm, with 2mm metal bases, adding an additional 3mm with the use of dome commercially available plastic bases, you could be as much as an extra 5mm or more to the height of your miniatures. This is equivalent of walking around on 12in high platform shoes. The building models are still between 30mm and 33mm scale, but you have made your miniatures 36mm scale or taller, which is like playing with 7 foot high Wild West characters. Whitewash City building models are not at fault.
The solution: Don't use abnormally high bases. Try using thin plastic sheeting or a card stock matting board instead.

Why do my models print too small?
First, see above question and answer. The models are 30mm scale -- it could be your miniatures basing system. To check up on the print size, measure the height of the doors on whatever model you have printed, If the door (not the doorway, just the door itself) is between 30mm and 33mm height, then they are 30mm and 33mm scale and are printing fine. Also, measure your miniatures. Some manufacturers, like, Over the Wire miniatures, state that their miniatures are 28mm/30mm scale, but measuring these miniatures from the top of their heads (excluding hats) to the bottom of their feet actually yields, in many cases, a height of between 32mm and 35mm. This again is not the fault of Whitewash City. Whitewash City models are between 30mm and 33m scale (1/64th scale).

On some of the Whitewash City sheds and houses, the doorways are smaller than 30mm
This may be true. Whitewash City models are, for the most part, taken from real life examples. I am 6 foot 4 inches tall. Whenever I visited my friends house, I used to hit my head on his garage ceiling. The problem: his father only stood 5 foot 2 inches high and he built his own house. His wife and children were also short and so his house ended up being short. Strange as it may seem, this problem also existed in the Wild West especially when wood was expensive -- shorter doorways also made for a warmer house. I have had to stoop to fit through many doorways to miner's cabins and houses. It's just a fact of life.

My miniatures are too wide to fit on the sidewalks.
Whitewash City was designed using historical buildings and historical floor plans as a guide. We actually went to several open air museums, and old pioneer towns and measured wall thickness, doorway widths, door heights, etc, etc, and the widths of the sidewalks. Strange as it may seem, the Whitewash City sidewalks are accurate and historical. Why are the sidewalks narrow? Because the sidewalks in many pioneer towns were narrow. We don't make this stuff up. We wanted the models to be as accurate as possible. If you are going to play a skirmish game, especially if you are going to be using HO scale models and terrain, you shouldn't be using bases wider than 0.75in (square or round). Round bases are probably the best since they do not have corners to catch on terrain features.
Note: We are reworking the Whitewash City building models to accommodate Games Workshop style basing (these large, 1in, plastic, miniatures stands); we will be making an announcement concerning this at a later date).

I cannot printout the models properly -- my printer prints them too small.
This is a hard problem to diagnose, because we cannot physically be there to see what the problem might be to ensure you are not doing something to contribute to the problem. In the past, the problem has been that the person printing has the Page Setup for Acrobat set to reduce (this may be a default setting) rather than print at 100% or the "fit to page" option was selected on the print dialog box. Whitewash City models are designed to print onto 8.5in x 11in paper as well as A4 paper sizes. You do not need the to use the "fit to page" option. If you are not sure about Whitewash City models, just download the sample model and print it and test it yourself. The sample model is rendered in the same style as all Whitewash City models with regards to scale, page margins, etc. If you find the sample model prints fine, and you are happy with the results, then you can expect the same high quality with all other Whitewash City models.
Remember: Measure the doorway heights of the printed models. If the models look too large, but the doorways measure between 30mm and 33mm high, then your miniatures are not 30mm scale! Whitewash City models are not at fault.

I cannot scale my printouts.
This too is a hard problem to diagnose, but, in a few very rare instances, it has turned out that the customer's printer, or more accurately, their printer driver software, was incapable of producing scalable printouts. We must stress: this is very rare these days to have this (we have had two customers in five years have this problem). The only real solution is to visit the printer's manufacturer's website to see if a newer printer driver is available, and failing that, you will need to use a different printer if you need smaller/larger printouts. Printers these days are designed to give scaleable outputs. If you are in doubt, it's best to do a test print using the Whitewash City sample model before purchasing the models.

What is the easiest way to get large printouts?
What we do to obtain larger scaled building models, say 40mm or larger, is to make a colour printout on 8.5in x 11in paper, and then take it to Staples and blow it up onto 11in x 17in paper. At our local Staple store, this only costs $1.00 per each 11in x 17in paper, which means the printouts will cost you about $4 per building on average, and that includes the card stock. Spray glue the cutout parts onto card stock and cutout and build -- a very simple process actually.





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      If you have any suggestions as to what new Whitewash City models you would like to see as future releases, or if you have suggestions for other historical/fantasy/sci-fi models, send us a note to: Eric Hotz